At Vernies Staffing & Social Care Ltd, we are committed to protecting your privacy and handling your personal information responsibly in line with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

Information We Collect

We may collect and process the following personal information:

• Name, address, telephone number, and email address
• Date of birth and emergency contact details
• Health, care, and support needs information
• Employment and recruitment information (where applicable)
• DBS and right to work documentation
• Payment or invoicing information where required

How We Use Your Information

We collect and use personal data to:

• Provide home support services
• Communicate with service users, families, and professionals
• Manage enquiries and care assessments
• Recruit and manage employees
• Meet legal and regulatory obligations, including CQC requirements

Sharing Your Information

We may share relevant information with:

• Healthcare professionals
• Local authorities and commissioners
• Payroll providers or accountants
• HM Revenue & Customs
• Regulatory bodies where legally required

We do not sell personal information to third parties.

Data Security

We take reasonable steps to ensure personal information is stored securely and accessed only by authorised individuals.

Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion where appropriate
• Withdraw consent where applicable
• Raise concerns regarding data handling

Contact Us

If you have questions about this Privacy Policy or your data, please contact:

Vernies Staffing & Social Care Ltd
info@vernieshomecare.co.uk

Cancellation Policy

We understand that plans can change. We aim to be as flexible as possible while ensuring we can continue providing reliable support to all of our clients.

• We kindly ask that you provide at least 24 hours' notice if you need to cancel or rearrange a scheduled visit.
• Cancellations made with less than 24 hours' notice may incur the full cost of the scheduled visit, as we may be unable to reallocate the time.
• If you no longer require ongoing support, please let us know as soon as possible so we can make the necessary arrangements.
• If Vernies Home Care needs to cancel or rearrange a visit due to unforeseen circumstances, we will contact you as soon as possible and work with you to arrange an alternative visit.

We understand that emergencies can happen and will always consider exceptional circumstances with fairness and compassion. If you have any questions about our cancellation policy, please don't hesitate to contact our team.

Refund Policy

Home Services

Fees are charged in accordance with the agreed support package and service agreement.

Refunds may be considered in the following circumstances:

• Duplicate payments made in error
• Overpayments identified and confirmed
• Services paid for but not delivered due to Company cancellation

Refunds will not usually be issued for:

• Cancelled visits without required notice as outlined in your service agreement
• Services already delivered
• Missed visits caused by circumstances outside of our reasonable control

Refund Requests

All refund requests must be submitted in writing to:

info@vernieshomecare.co.uk

Please include:

• Full name
• Contact details
• Invoice/payment reference
• Reason for refund request

Approved refunds will usually be processed within 14 working days.

Complaints

If you are unhappy with any aspect of our service, please contact us so we can investigate and resolve your concerns promptly.

 info@vernieshomecare.co.uk