Complex Care
We understand that every individual’s needs are unique. Our trained carers provide person-centred support to help people live safely, comfortably, and with dignity in their own homes. Below are some of the conditions we support and how our care is tailored to each person.
Long Term Conditions
Assistance for clients with long-term health conditions such as diabetes, heart disease, respiratory illness, or cancer.
Neurological conditions
Support for individuals with neurological conditions (ie., stroke, multiple sclerosis, dementia, Parkinson’s disease, spinal injuries).
Post Hospital Discharge
Post-hospital or rehabilitation support for individuals recovering from surgery, injury, or acute illness.
Our Complex Care provision includes, but is not limited to:
Medication administration and monitoring in line with care plans and clinical guidance.
PEG feeding, catheter care, stoma management, and other specialised healthcare tasks (where trained staff are authorised)
Support with mobility, including the use of hoists, wheelchairs, and other assistive devices.
Collaboration with multidisciplinary teams (nurses, occupational therapists, and GPs) to ensure continuity and safety of care.
Ongoing risk assessments and reviews to ensure care plans remain up to date and effective.
Dementia & Alzheimer's Disease
Dementia, including Alzheimer’s disease, is a progressive condition that affects memory, thinking, behaviour, and the ability to manage everyday tasks. As the condition develops, individuals may experience confusion, communication difficulties, changes in mood, and increasing reliance on others for support. These changes can be distressing not only for the individual, but also for their families. We understand how challenging living with dementia can be for both individuals and their families. That’s why we’ve carefully developed our specialist Dementia and Alzheimer's Care Plan. Our carers provide calm, patient, and consistent care, focusing on familiar routines and meaningful engagement to help reduce anxiety and maintain a sense of stability. We support individuals to remain in their own homes for as long as possible, promoting dignity, reassurance, and quality of life while working closely with families to adapt care as needs change.
How we support:
Establishing consistent routines to reduce confusion
Person-centred care based on life history and preferences
Support with personal care, meals, and medication
Emotional reassurance and companionship
Promoting independence while managing risks safely
Our approach is simple, yet deeply personal. We focus on managing symptoms while offering genuine emotional support and reassurance. As dementia progresses, the world outside can feel overwhelming. That’s why staying in familiar surroundings is so important. It helps maintain a sense of stability, comfort, and connection. With the right care, your loved one can continue to enjoy meaningful moments in the place they feel safest.
Supporting Complex Needs
Request a brochure
Based in Birmingham, we are proud to support individuals and families across the city and surrounding areas. Our local knowledge allows us to respond quickly and provide care that reflects the diverse communities we serve. From central Birmingham to neighbouring districts, our team delivers reliable, person-centred care tailored to individual needs, helping people remain safe, supported, and comfortable in their own homes.
In the UK, neurological and disabling conditions affect millions of people, with over 1.3 million stroke survivors, around 150,000 people living with multiple sclerosis, 166,000 diagnosed with Parkinson’s, and more than 105,000 living with spinal injuries. Many of these individuals require long-term personal, complex, or live-in care support.
Stroke Care
A stroke occurs when the blood supply to part of the brain is disrupted, which can result in a range of physical, cognitive, and emotional challenges. Depending on the severity, a stroke can have a significant and lasting impact on a person’s life, often affecting mobility, speech, memory, and their ability to carry out everyday activities independently. These changes can be both physically and emotionally challenging.Recovery can vary greatly from person to person and may take time which is why we work closely with individuals, families, and healthcare professionals to encourage rehabilitation, Through person-centred care, we aim to support recovery help individuals regain confidence and independence in their own homes.
How we support:
Assistance with personal care, mobility, and transfers
Support with prescribed exercises and rehabilitation routines
Help with communication and speech where required
Medication prompts and monitoring
Encouraging independence while ensuring safety
Our goal is to help individuals regain confidence, maintain dignity, and adapt to life after a stroke.
Multiple Sclerosis (MS)
Multiple Sclerosis (MS) is a long-term, progressive neurological condition that affects the central nervous system, disrupting communication between the brain and the body. It can cause a wide range of symptoms, including reduced mobility, poor coordination, muscle weakness, fatigue, pain, and cognitive changes. Symptoms often fluctuate and may worsen over time, meaning an individual’s care needs can change from day to day or progress gradually. We work closely with individuals and their families to promote independence and provide consistent emotional reassurance. It’s estimated that over 150,000 people in the UK are living with MS.
Around 7,100 new diagnoses occur each year.
How we support:
Flexible care plans that adjust as symptoms fluctuate
Assistance with personal care, mobility, and fatigue management
Support with daily routines and household tasks
Emotional reassurance and encouragement
Close monitoring and communication with family and professionals
We focus on maintaining independence while providing reliable, consistent support.
Parkinson’s Disease
Parkinson’s Disease is a progressive neurological condition that affects movement, balance, coordination, and, in some cases, speech and swallowing. Individuals may experience tremors, stiffness, slowed movement, and difficulties carrying out everyday tasks, which can fluctuate throughout the day. Our carers understand the importance of patience, timing, and consistency when supporting someone with Parkinson’s. Care is tailored around individual routines and medication schedules, with support provided for mobility, personal care, and daily activities. Through a calm, respectful, and person-centred approach, we help individuals maintain independence, dignity, and confidence within their own homes.
How we support:
Assistance with mobility, transfers, and fall prevention
Support with personal care during “on” and “off” periods
Medication prompts aligned with prescribed schedules
Encouraging gentle activity and independence
Emotional and practical support for daily living
Our care helps individuals maintain control over their routines and quality of life.
Spinal Injuries
Spinal injuries can be life-changing and may affect a person’s mobility, sensation, and ability to carry out everyday activities independently. The impact of a spinal injury varies depending on the location and severity of the damage, and may result in partial or complete paralysis, chronic pain, muscle weakness, or difficulties with bladder and bowel control. These changes can place significant physical and emotional demands on both individuals and their families. Our carers take the time to understand how each spinal injury affects the individual day to day. Support is delivered with a strong focus on safety and comfort, whether that involves assisting with movement, maintaining correct positioning, supporting skin integrity, or helping someone use specialist equipment confidently. We recognise the importance of trust and consistency, and work in partnership with families and professionals to ensure care is delivered in a way that protects dignity, encourages independence, and supports long-term wellbeing at home.
How we support:
Assistance with personal care, positioning, and transfers
Pressure area care and skin integrity monitoring
Support with mobility equipment and daily routines
Help with household tasks and personal goals
Respectful, dignity-focused care that promotes independence
We work closely with individuals and families to ensure care is safe, effective, and empowering.
Do you want to join our team?
Are you a compassionate person who wants to excel your career in Home Care?
Are you looking for flexible working hours?
We now have open positions available for carers
Apply now!
All applicants will be carefully assessed by our recruitment team.
Good luck!
Send your cv to: Recruitment@vernieshomescare.co.uk
Please provide a short cover letter on why you would like to join us, to accompany your CV.
Typical Asked Questions
What is a care assessment?
A care assessment is a discussion and review of your individual needs, preferences, and health requirements. It helps us create a care plan tailored specifically to you.
Where can my care assessment take place?
Your assessment can be conducted wherever is most convenient: usually in your home, a family member’s home. Home assessments are preferred as they give the best view of your daily environment.
Who conducts the assessment?
A Registered Care Manager or senior member of our team will carry out the assessment. They have experience in evaluating care needs, safety, and support requirements.
How long does a care assessment take?
Most assessments take between 45 minutes and 1.5 hours, depending on your needs and any additional questions or planning required.
Is the care assessment free?
No. Your care assessment will be £75 with no hidden fees. This allows you to understand your options without any financial commitment. However you intital Consultation is free.
What information will I need to provide?
You may be asked about your daily routines, health conditions, medication, mobility, personal care needs, and any preferences for companionship or lifestyle support.
What happens after the assessment?
After the assessment, we create a personalised care plan and discuss the best options with you and your family. Once agreed, care can start as soon as you’re ready.
Where are you based and which areas do you cover?
We are based in Dudley and provide care across Edgbaston, Harborne, Selly Oak.
Assessment & Onboarding
To ensure every client receives safe and person-centred care, we follow a structured assessment process before care begins.
Free Initial Consultation
We begin with a free, no-obligation call to discuss needs, answer questions and determine suitability.
In-Home Assessment
One-off fee of £75 for the in-home assessment to cover professional time and care planning.
This fee will be waived for long-term contracts.
Our Care Manager will visit your home to complete:
- Needs assessment
- Risk assessment
- Medication review (if applicable)
- Environment & safety checks
- Personalised care planning
Care Plan Creation
Following the assessment, we create a person-cenetred care plan that reflects your needs, preferences, routines, and goals.
Care Begins
Once the care plan is agreed, we match carers, arrange visit times, and your care package starts.
Temporary Relief
If your loved one is recovering from illness, surgery, or requires extra support for a short period, our Complex Needs Short-Term Relief Care is here to help. This service is fully tailored to their individual needs, ensuring they feel safe, comfortable, and supported in the familiar surroundings of their own home.
How It Works
Our service can provide support for a few days, weeks, or even months. Whether your loved one needs extra help after hospital discharge or you require a break as their primary caregiver, we’re here to deliver the care they need, exactly when it’s needed.
Our experienced carers can assist with personal care, meal preparation, medication management, appointments, outings, and companionship. You set the care plan, and we ensure it is followed meticulously to meet your loved one’s specific needs.
What It Means For You
Our short-term relief care allows your loved one to remain in their own home, where they feel most at ease. With the support of our compassionate, trained team, they’ll continue enjoying the comfort of familiar surroundings while you gain peace of mind knowing they are in safe, expert hands.
Get in Touch
To discuss your respite care requirements or learn more about our service, please email us at Bookings@verniesstaffingsocialcare.co.uk or give us a call.
Assessment & Onboarding
To ensure every client receives safe and person-centred care, we follow a structured assessment process before care begins.
Free Initial Consultation
We begin with a free, no-obligation call to discuss needs, answer questions and determine suitability.
In-Home Assessment
One-off fee of £75 for the in-home assessment to cover professional time and care planning.
This fee will be waived for long-term contracts.
Our Care Manager will visit your home to complete:
- Needs assessment
- Risk assessment
- Medication review (if applicable)
- Environment & safety checks
- Personalised care planning
Care Plan Creation
Following the assessment, we create a person-cenetred care plan that reflects your needs, preferences, routines, and goals.
Care Begins
Once the care plan is agreed, we match carers, arrange visit times, and your care package starts.
FREE CONSULTATION FOR NEW CUSTOMERS
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Fully Managed Service
We support you by managing and coordinating your care, ensuring your needs are met without the added physical or financial stress of finding a reliable service. Our streamlined, stress-free process allows you and your family to focus on what matters most, with confidence that your care is in safe and capable hands.
Out of Hours Care
If you require support outside of normal working hours, we are able to provide assistance during out-of-hours periods and in emergency situations. We have robust measures in place to ensure continuity of care at all times, with the wellbeing and safety of our service users always our first priority.
Your Carer
We carefully match each client with carers whose experience, skills, and training align with their individual care needs. Before care begins, we discuss staff capabilities, preferred shift patterns, and your personal care preferences to ensure the right fit and continuity of care.
Book your care today with us
Business Hours
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- Mon – Fri
- 09:00 am – 06:00 pm
- Sat – Sun
- Closed
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