Emergency Care
Life can be unpredictable, and situations may arise where care is needed at short notice. If you find yourself in need of urgent home care, give us a call. In many cases, we can arrange for care to begin within 24 hours and in more urgent situations, even sooner.
Important Notice
Our services are not designed to respond to medical emergencies. If you or your loved one experiences a life-threatening situation or requires urgent medical attention, please contact 999 immediately. For urgent but non-emergency medical advice, you can contact NHS 111
Emergency Visiting Care
Emergency Live-in Cares
Emergency Palliative Care
If 24-hour support is needed right away, we’ll place a fully trained live-in carer in your home. They’ll provide round-the-clock care, companionship, and peace of mind.
24-hour care and reassurance
Improving your independence and loneliness
For those nearing the end of life, our emergency palliative care offers comfort, dignity, and personalised support all within the familiarity of home.
Compassionate, condition-led care
Pain and symptom management
Get reliable support from a trained carer who visits your home when you need them most. Perfect for sudden changes in health or unexpected gaps in care.
Flexible and responsive care
Tailored to specific health conditions
What are the main types of emergency care available?
Need Urgent Support?
Get in touch with our friendly team to discuss your situation and explore the support options available. We’re here to answer any questions you have.
Free care assessment
Your local care manager will visit you at home to understand your needs, preferences, and the kind of support you’re looking for.
Meet your carer
We’ll match you with a fully trained carer who not only meets your care requirements but also fits your personality and routine.
Emergency care is here for anyone who needs urgent support at short notice.
We understand that life can change in an instant whether it’s due to an accident, a sudden illness, or unexpected changes in your usual care arrangements.
Even if your needs are complex, we’re ready to step in quickly and provide the help you need.
Here are some common situations where families turn to us for urgent support:
Sudden illness or injury
Hospital discharge with little notice
Carer cancellations or breakdowns
Crisis situations needing immediate care
Whatever the reason, you’re not alone we’re here to help, fast.
CALL US TO ARRANGE EMERGENCY CARE
01213395209
Book your care today with us
Care Guidelines
Upholding the Highest Standards of Care
At Vernies Staffing & Social Care, we are committed to providing high-quality care services that are accessible, accountable, competent, consistent, respectful, courteous, credible, diverse, equal, reliable, flexible, responsive, secure, and reviewed. We strive to create a safe and supportive environment for all service users, and we continuously work to improve our services to meet their evolving needs.
Accessibility & Openness: Our services are designed to be accessible to all service users, regardless of their physical or mental abilities. We strive to provide clear and transparent information about our services, and we are always open to feedback and suggestions from service users and their families.
Accountability & Competence: Our team members are trained, qualified, and experienced professionals who are accountable for the quality of care they provide. We maintain accurate records of our services, and we regularly evaluate our performance to ensure that we are meeting the highest standards of care.
Integrity & Consistency: We are committed to acting with integrity and consistency in all aspects of our services. We maintain confidentiality, respect privacy, and avoid conflicts of interest. We also ensure that our services are consistent with best practices and industry standards.
Respect & Courtesy: We treat all service users with respect, dignity, and kindness. We listen to their concerns, values, and preferences, and we work to create a supportive and inclusive environment that promotes their well-being.
Credibility: We are a trusted and reliable partner in care, and we work to maintain the highest levels of credibility. We are transparent about our services, and we continuously evaluate and improve our performance to ensure that we are meeting the needs of service users and their families.
Diversity & Equality: We are committed to promoting diversity and equality in all aspects of our services. We recognise and respect the unique needs and experiences of all service users, and we work to create an inclusive environment that values and celebrates diversity.
Reliability & Flexibility: We are reliable and flexible in our approach to care. We work to create a care plan that meets the unique needs of each service user, and we adapt
At Vernies Home Care, we are fully committed to delivering care that is safe, effective, and consistently aligned with national guidelines and best practices. Our services are shaped by the principles set out by the Care Quality Commission (CQC), the Department of Health and Social Care, and other relevant regulatory bodies. These standards ensure that every individual we support receives compassionate, person-centred care tailored to their unique needs, preferences, and circumstances.
We continuously monitor and review our care practices to remain fully compliant with evolving policies, including safeguarding, infection control, medication management, and dignity in care. Our carers are carefully selected, fully trained, and regularly updated on essential guidelines through ongoing professional development. Whether we’re providing personal care, live-in support, or emergency care, our focus is always on quality, respect, and accountability. By adhering to these core values and care standards, we ensure peace of mind for families and promote independence, comfort, and dignity for those in our care.
At Vernies, following care guidelines isn’t just a requirement. it’s a promise.
Service Quality
Why choose Vernies Home Care?
“Care isn’t just about tasks - it’s about helping people feel safe, respected, and understood.”
- Mon – Fri
- 08:00 am – 05:00 pm
- Sat – Sun
- Closed
Our Office
2 Laundry Mews
Hershell Road
Forrest Hill
SE23 1RD
Contact Us 02036335441
24/7 Support Line
Telephone: 02036335441
Support@verniesstaffingsocialcare.co.uk
Opening Hours
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